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We deliver in metropolitan France. Deliveries to Corsica, French overseas departments and territories, and the European Union will be available soon.
| Destination | Carrier | Estimated delivery time | Fees |
|---|---|---|---|
| Metropolitan France | Colissimo tracking | 3 to 5 working days | €6.90 |
| Any order from €45 | Colissimo tracking | 3 to 5 working days | Free |
Orders placed before 2 PM are prepared the same day from Monday to Friday. Delivery times start from the shipping date and are indicative.
You will receive a tracking number by email as soon as your package leaves our workshop.
Each order is hand-prepared in our workshop in Conflans-Sainte-Honorine. The matcha is shipped in its original sealed packaging, protected in a box designed for transport.
Matcha is sensitive to light, heat, and humidity: our packaging is opaque and airtight. Upon receipt, store it in a cool, dry place, away from light, and close it carefully after each use.
Check the condition of your package in front of the delivery person. In case of damage or missing items, make precise reservations on the delivery note and notify us at contact@nekoki.fr within three days, with photos. We will take over.
You have fourteen days from receipt to change your mind, without having to justify your decision.
Important — unsealed food products cannot be returned. For hygiene and food safety reasons, a sachet, box, or doypack whose seal has been opened is not returnable (article L.221-28 of the Consumer Code). Unopened products, in their intact original packaging, can be returned without difficulty.
How to proceed: write to us at contact@nekoki.fr indicating your order number and the products concerned. We will confirm the procedure to follow.
Then return the products within fourteen days to:
AICHIMY STUDIO — Nekoki
52 rue Désirée Clément
78700 Conflans-Sainte-Honorine
Return shipping costs are at your expense. We recommend tracked shipping: the package remains your responsibility until received.
Refund: within fourteen days after receipt of the return or proof of shipment, by the payment method used for the order, including initial standard delivery costs.
If a product arrives damaged, does not conform to your order, or has a defect, it is not a return: it is our mistake. Write to us at contact@nekoki.fr with your order number and a photo. We will replace or refund, with return shipping costs at our expense.
You also benefit from the legal guarantee of conformity and the guarantee against hidden defects, detailed in our General Terms and Conditions of Sale.
contact@nekoki.fr — we respond within 48 working hours.
