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Effective August 20, 2026
These general terms and conditions of sale govern the sales of products concluded on the website nekoki.fr between:
AICHIMY STUDIO, a simplified joint-stock company (SASU) with a capital of €1,000, whose registered office is located at 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, registered with the Paris Trade and Companies Register under number 102 830 411, VAT FR11102830411 (hereinafter "Nekoki"),
and any non-commercial natural person making a purchase on the website (hereinafter "the Customer").
Any order implies unreserved acceptance of these terms. Nekoki reserves the right to modify them at any time; the applicable terms are those in force on the date of the order.
Nekoki sells organic matcha tea and accessories related to its preparation.
Products are presented with the greatest possible accuracy. Photographs are not contractually binding regarding color nuances and dimensions perceived on screen.
Each product sheet specifies the sales name, ingredient list, origin, net weight, best before date, storage conditions, and operator's contact details, in accordance with Regulation (EU) No 1169/2011.
Products are certified organic and labeled by AICHIMY STUDIO under the certification body code FR-BIO-01.
Nekoki makes no health claims about its products. Matcha is a common foodstuff; it does not replace a varied and balanced diet or medical treatment.
Prices are indicated in euros, all taxes included, excluding delivery costs.
Food products are subject to a VAT rate of 5.5%. Non-food accessories are subject to a rate of 20%.
In accordance with regulations regarding price indication, the unit price (price per kilogram) is displayed next to the selling price for each food product.
Delivery costs are indicated before order validation. Delivery is free for purchases of €45 or more in metropolitan France.
Nekoki reserves the right to modify its prices at any time; products are invoiced at the rate in force at the time of order registration.
The Customer selects their products, checks the content of their cart, provides their contact details and delivery address, chooses their delivery method, and proceeds to payment.
The order is only final after payment confirmation. A summary email is sent to the Customer; it serves as an acknowledgment of receipt and order confirmation.
Nekoki reserves the right to refuse or cancel any order that appears abnormal, made in bad faith, or originating from a Customer with whom a payment dispute is ongoing.
The data recorded by Nekoki constitutes proof of all transactions.
Payment is made online, in cash, by credit card or any other means offered during the checkout process.
Transactions are secured by the payment provider. Nekoki never has access to the Customer's full bank details and does not store them.
The order is shipped after actual receipt of payment.
Products are shipped from France, to the address indicated by the Customer when ordering.
Served areas, delivery times, and prices are detailed on the Delivery & Returns page.
The announced delivery times run from the preparation of the order and are indicative. A delay in delivery cannot lead to cancellation of the order or payment of damages, except in cases of contrary legal provisions.
In accordance with Article L.216-2 of the Consumer Code, in the absence of delivery within thirty days after the order, the Customer may terminate the contract by registered letter or in writing on another durable medium, after having enjoined Nekoki to deliver within a reasonable period.
The transfer of risks occurs upon delivery of the package to the Customer.
It is the Customer's responsibility to check the condition of the package upon receipt and to make any reservations with the carrier in case of damage or missing items.
In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of fourteen days from the receipt of their order to exercise their right of withdrawal, without having to give reasons or incur penalties.
Exclusions. In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
Consequently, food products whose lid or seal has been opened cannot be returned. Unopened products, in their original intact packaging, can still be returned within the fourteen-day period.
To exercise their right of withdrawal, the Customer must notify their decision to contact@nekoki.fr by means of an unambiguous statement, or by using the standard withdrawal form.
Products must be returned no later than fourteen days after notification, to the following address: AICHIMY STUDIO — Nekoki, 52 rue Désirée Clément, 78700 Conflans-Sainte-Honorine. Return shipping costs are borne by the Customer.
Reimbursement, including initial standard delivery costs, will be made no later than fourteen days after recovery of the products or proof of their shipment, using the same payment method as used for the order.
Independent of any commercial guarantee, Nekoki is bound by the defects of conformity of the goods to the contract under the conditions of Articles L.217-3 and following of the Consumer Code, as well as hidden defects under the conditions of Articles 1641 and following of the Civil Code.
The legal guarantee of conformity is valid for two years from the delivery of the goods. The Customer is not required to prove the existence of the lack of conformity during the twenty-four months following delivery.
The Customer can choose between repair and replacement of the goods, subject to the cost conditions provided for in Article L.217-12. They are exempt from providing proof of the existence of the defect during the period of the legal guarantee.
Any claim must be sent to contact@nekoki.fr.
Nekoki cannot be held liable for the non-performance of the contract in the event of force majeure, an act of the Customer, or an unforeseeable and insurmountable act of a third party.
It is the Customer's responsibility to check, before consumption, the compatibility of the products with their health condition, any allergies or intolerances, and their medical treatment, if applicable. Matcha naturally contains caffeine; its consumption is not recommended for pregnant and breastfeeding women, as well as children.
Any complaint must be addressed first to contact@nekoki.fr. Nekoki undertakes to respond within a reasonable time.
In the absence of an amicable resolution, the consumer Customer may have recourse free of charge to a consumer mediator, in accordance with Article L.612-1 of the Consumer Code.
Designated mediator:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris
Tel: 01 89 47 00 14
Email: litiges@cm2c.net
Online submission: https://www.cm2c.net/declarer-un-litige.php
The European online dispute resolution platform ceased its activity on July 20, 2025.
The collected data is subject to processing described in the Privacy Policy.
These conditions are subject to French law.
In case of dispute, and failing an amicable resolution or successful mediation, French courts are competent under ordinary law conditions. The consumer Customer may bring the matter before either the court of their place of residence at the time of the conclusion of the contract, or that of the place where the harmful event occurred.
(To be completed and returned only if you wish to withdraw from the contract.)
To AICHIMY STUDIO — Nekoki, 52 rue Désirée Clément, 78700 Conflans-Sainte-Honorine — contact@nekoki.fr
